at the Hotel Fronfeste, Fronfeste eGbR, Fronfestgasse 8 in 92224 Amberg
represented by the partners Andrea Aichinger, Stefanie Ries, Gerald Stelzer and Peter Voss.
GsR 52, Amberg
Telephone: +49 (0) 96 21 179 552, Email: Info@hotel-fronfeste.de, VAT ID: DE253755398
– hereinafter referred to as “Hotel”. –
Dear guest!
We will do our best to make your stay as pleasant as possible. This also means that you know exactly what services we provide, what we stand for and what obligations you have towards us. Please note the following general guest accommodation conditions, which regulate the contractual relationship between you and us and which you accept with your booking as well as for all other services and deliveries provided, including contracts for the rental of the hotel’s conference, banquet and event rooms for the organization of events such as banquets, seminars, meetings, exhibitions and presentations, etc.
1. Conclusion of the contract
By registering, you are offering us a binding contract. The contract is concluded as soon as the guest cell(s)/rooms are ordered and confirmed, or if confirmation is no longer possible due to time constraints, they are made available. As the client, the purchaser is jointly and severally liable for all obligations arising from this contract. Group and tour operators must provide the exact list of participants up to three weeks before arrival.
If the customer/orderer is not the organizer himself or if the organizer engages a commercial agent or organizer, the organizer is jointly and severally liable with the customer for all obligations arising from the contract, provided that the hotel has a corresponding declaration from the organizer.
2. Arrival and departure
Unless otherwise agreed in writing, it is not possible to move into the cell/room before 3:00 p.m. on the day of arrival and the cell/room must be returned by 11:00 a.m. on the day of departure. If you plan to leave after 11:00 a.m., the guest is asked to inform reception no later than 8:00 p.m. on the day before departure: If you depart before 6:00 p.m., half the cell/room price must be paid, and after 6:00 p.m. the full cell/room price must be paid. Reserved rooms/cells must be occupied by 6:00 p.m. at the latest. If this has not happened, the hotel can dispose of the room unless a later arrival time has been expressly agreed.
3. Services and prices
The contractual services result from the information in the booking confirmation. The prices include the current VAT. Any increase in VAT after conclusion of the contract will be at the expense by the client. If there are more than four months between conclusion of the contract and arrival, the hotel reserves the right to make price changes without prior notice. If you do not like the price, you then have the option of canceling the booking free of charge within 10 days of being informed of the price. All prices are in euros. We reserve the right to make changes or deviations to individual travel services from the agreed content of the contract, which become necessary after the contract has been concluded and which we have not made in bad faith, provided that the changes or deviations are not significant and do not affect the overall design of the booked services. For example, we reserve the right to provide you with adequate alternative accommodation if this is reasonable for you, especially if the deviation is minor and objectively justified. An objective justification is given, for example, if the room(s) have become unusable, guests who have already been accommodated extend their stay or other important operational measures require this step.
4.Payments
For bookings, the hotel may require an advance payment of 100% of the agreed price. If the hotel offers package tours as a tour operator, only 10%, up to a maximum of €250 per person, can be required as advance payment. If the hotel demands a higher advance payment in these cases, the payments made are protected against insolvency in accordance with Section 651 K BGB. The security certificate must be sent with the reservation confirmation after receipt of payment.
If this advance payment is not received in the hotel’s account within two weeks of request, the hotel is entitled to withdraw from the contract. The withdrawal must be communicated immediately. Unless otherwise agreed in writing between the partners, payment will be made in cash, at the latest upon departure. If an agreement has been made regarding payment against invoice, the customer must pay the invoice no later than 10 days from the invoice date.
We are not obliged to accept non-cash payment methods such as checks, credit cards or vouchers.
5. Withdrawal/cancellation of the overnight stay
a) You can cancel your booking at any time before the start of your trip. All withdrawals must be made in writing. The decisive factor is the receipt of your declaration by us. Cancellations of reservations for up to three guest cells/rooms are possible free of charge until 6:00 p.m. (local time) on the day of arrival.
b) Cancellations for groups of 4 or more guest cells/rooms are possible free of charge for the entire contingent up to and including 30 days before arrival. The hotel then charges 80% of the booking amount for all booked services (overnight stay, breakfast and other booked services). In case of no-show without cancellation, 90% of the booking amount must be paid. The hotel is obliged in good faith to rent unused cells/rooms to other parties in order to avoid cancellations and to keep cancellation fees low for the guest. You reserve the right to prove to us that the damage was less.
c) Cancellations of arrangements (experiences with overnight accommodation, breakfast and other booked services) are possible free of charge up to and including 30 days before arrival. The hotel then charges 80% of the booking amount for all other services booked, with the exception of the reservation of guest cells/rooms according to point 5 a). In case of no-show without cancellation, 90% of the booking amount must be paid.
d) Event without overnight accommodation: There are no costs up to and including 30 days before arrival. Cancellation up to and including 14 days before arrival = 30% of the ordered/reserved event services, cancellation up to and including 7 days before arrival = 60% of the ordered/reserved event services, cancellation up to and including 2 days before arrival = 80% of the ordered/reserved event services, within 24 hours before the provision or non-use of the respective services: calculation of 100% of the ordered/reserved Event services. This also applies to early departure. The customer is free to prove that the above-mentioned claim did not arise or did not arise to the required extent.
6. Change in the number of participants and the event time
A change in the number of participants is free of charge up to and including the 30th day before arrival. A change in the number of participants by more than 2 people must be communicated to the hotel at least five working days before the start of the event; it requires the hotel’s consent in text form. A reduction in the number of participants by a maximum of 2 people will be recognized by the hotel when billing. If there are any deviations beyond this, the originally agreed number of participants minus 2 people will be used. The customer has the right to reduce the agreed price by the expenses he can prove that he has saved due to the lower number of participants. In the event of an upward deviation, the actual number of participants will be calculated. If the number of participants varies by more than 4 people, the hotel is entitled to reset the agreed prices and exchange the confirmed rooms, unless this is unreasonable for the customer. If the agreed start or end times of the event are postponed and the hotel agrees to these deviations, the hotel can invoice the additional service accordingly, unless the hotel is at fault.
7. Note on the right of withdrawal
In the event of a binding booking, after our booking confirmation or your acceptance of an offer from us, there is no right of cancellation or free cancellation of the guest accommodation contract concluded with us through your booking according to the legal provisions, but in the event of no-show or non-arrival you must expect that you will have to pay cancellation or withdrawal costs.
8. Bringing food and drinks
The customer is generally not allowed to bring food and drinks to events. Exceptions require an agreement with the hotel in text form. In these cases, a contribution will be charged to cover overhead costs.
9. Technical facilities and connections
If the hotel procures technical and other equipment from third parties for the customer at the customer’s request, it acts in the name, with authority and on behalf of the customer. The customer is liable for careful treatment and proper return. He releases the hotel from all third-party claims arising from the provision of these facilities. The use of the customer’s own electrical systems using the hotel’s power network requires the customer’s consent in writing. Any malfunctions or damage to the hotel’s technical systems caused by the use of these devices will be borne by the customer, unless the hotel is responsible for this. The hotel may record and charge a flat rate for the electricity costs arising from use. If the hotel’s suitable systems remain unused due to the customer’s own systems being connected, a loss compensation may be charged. Malfunctions in technical or other facilities provided by the hotel will be eliminated immediately if possible. Payments cannot be withheld or reduced unless the hotel is responsible for these disruptions.
10. Loss of or damage to items brought with you
Exhibition or other items, including personal items, are located in the event rooms or at the customer’s risk. at the hotel. The hotel assumes no liability for loss, destruction or damage, including financial loss, except in the event of gross negligence or intent on the part of the hotel. Excluded from this are damages resulting from injury to life, body or health. In addition, all cases in which safekeeping represents a typical contractual obligation due to the circumstances of the individual case are excluded from this exemption from liability. Any decorative material brought along must meet the fire protection requirements. The hotel is entitled to request official proof of this. If such proof is not provided, the hotel is entitled to remove material that has already been brought in at the customer’s expense. Due to possible damage, the placement and attachment of items must be coordinated with the hotel in advance. Any exhibition or other items brought along must be removed immediately after the end of the event. If the customer fails to do this, the hotel may remove and store the items at the customer’s expense. Due to possible damage, the placement and attachment of items must be coordinated with the hotel in advance. Any exhibition or other items brought along must be removed immediately after the end of the event. If the customer fails to do this, the hotel may remove and store the items at the customer’s expense. If the items remain in the event room, the hotel can charge appropriate compensation for use for the duration of their stay. The customer is free to prove that the above-mentioned claim did not arise or did not arise to the required amount.
11. Liability
The contractual partner of the hotel or the guest as such or as the host is fully liable to the hotelier for any damage caused by themselves or their guests. Any use of the rooms provided that deviates from the contract entitles the hotel to terminate the contract without notice. This does not reduce the entitlement to the agreed fee.
The hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without any claims for damages being derived from this.
The hotel is liable for items brought in according to the provisions of the German Civil Code (BGB). Liability is excluded if the cell or the containers from which items were stolen were unlocked.
Liability will only be accepted for valuables if they are left at reception against a receipt. Money must also be deposited at reception against a receipt.
The hotel is liable for the accuracy of the service description in brochures and for the proper provision of the contractually agreed services. The hotel is not liable for the services of the hotels it brokers.
IMPORTANT: Liability can only be accepted for high-quality wardrobe or valuables if the staff has been made aware of the special value when taking off the wardrobe or valuables!
12. No smoking in the hotel
The hotel is a non-smoking hotel. It is therefore forbidden to smoke in public areas as well as in the cells. In the event of a violation, the hotel has the right to demand an amount of EUR 60.00 from the guest as compensation for the separate cleaning costs, including any loss of sales resulting from the cell not being able to be rented out. This amount of compensation must be set higher or lower if the hotel proves that the damage was greater or the guest proves that the damage was less.
13. Pets
Bringing pets requires the hotel’s consent. The guest is obliged to announce in advance if they wish to bring one or more pets. If the hotel agrees to bring pets, this is provided that the pets are under the constant supervision of the guest, are free of diseases and do not otherwise pose a danger to the hotel guests and the hotel staff. A maximum of two pets are allowed per cell. Bringing your animal/animals with you at breakfast or at the bar is not permitted. There is a fee of EUR 5.00 to EUR 15.00 per pet per night, depending on the size of the pet. However, blind people are an exception. Deaf and other similar service dogs. These can be carried free of charge and at any time.
14. Additional conditions for Escaperoom
Escaperoom (Prison Escape) is a team game for a maximum of 8 people aged 12 and over. Participation for children up to 14 years is only possible when accompanied by an adult. From the age of 14, it is sufficient to present a declaration of consent from the respective legal guardian. The description of the services on the website does not constitute an offer to conclude a contract. All online descriptions are subject to change. If the entire offer or individual elements are not available, we are not obliged to provide the service.
a) Bookings: All people listed in the booking must have given the person responsible for the group their authorization to make the booking before booking. For underage group members, the consent of the parent or legal guardian must be presented. Timely payment is the responsibility of the group leader. This person must be of legal age at the time of booking. Bookings are made via our website. The booking is confirmed by email, with the confirmation email being sent to the email address provided when booking. The confirmation serves as proof of the booked offer. Upon receipt, the customer must check the information in the booking confirmation for completeness and accuracy. Errors or incompleteness must be reported to the hotel immediately, as subsequent changes are not possible. Spontaneous bookings on site are only possible if there is free capacity.
b) Payment: Payment is possible cashless, via PayPal or by bank transfer. The guest is obliged to pay the prices agreed for this team game in advance. The agreed prices include the applicable statutory VAT.
c) Restrictions on use: Persons with infectious and/or contagious diseases and persons who are under the influence of intoxicating substances are excluded from use. People with a tendency to seizures or fainting spells, as well as those with severe mental and physical disabilities, are only permitted to use and stay when accompanied by a supervisor. Serious physical illnesses that can significantly impair the use of the games (epilepsy, heart and circulatory diseases, etc.) as well as mental illnesses in the form of cognitive disorders must be reported. The hotel reserves the right to refuse use in exceptional health cases. Bringing animals into the escape room is not permitted.
d) Cancellation or rebooking by the guest: The guest has the opportunity to cancel or rebook the game free of charge 48 hours before the team game. The hotel then charges the agreed price for the booked services. The rebooking or cancellation must be made in text form via email or WhatsApp.
e) Cancellation or rebooking by the hotel: The hotel reserves the right to cancel bookings that have already been confirmed for internal reasons. In such cases, the compensation paid will be refunded within a period of 1 week. If the required advance payment is not made even after a reasonable grace period set by the hotel has expired or is subsequently canceled by the guest, the hotel is entitled to withdraw from the contract.
f) Recordings: The hotel reserves the right to record individual calls and evaluate emails for training purposes and to improve the service standard. Furthermore, the game rooms are monitored by video for security purposes and for the purpose of coordinating the game. Photos and video recordings are taken at individual games for advertising purposes. Guests agree to this by making a corresponding note on the waiver.
g) Delays: This team game is a live event. Since the rooms are specially prepared for each booking and reserved for the booked period, the guest must arrive on time for the booked period and allow for delays due to traffic, public transport and other factors. If you arrive late, the agreed service cannot be provided and entry to the team game cannot be granted. The ticket expires and there is no entitlement to a refund of the agreed fee.
15. Vouchers
The voucher can only be redeemed for the amount paid for the voucher and not for the service stated on the voucher. Vouchers are valid for exactly 3 years from the date of issue. If no date of issue is noted, the date of payment of the voucher applies. The hotel will only redeem vouchers that have been paid for in full. A payout of the voucher value is excluded. The voucher can be redeemed for any service provided by the hotel, but is limited to the fact that the service is also available.
16. Data Protection Notice
We store and process data necessary for the fulfillment of the contract: This is all the data to which the hotel needs to have access in order to be able to fulfill the obligation arising from the cell/room rental, the services or other contracts concluded before, during or after the hotel stay. In addition, we store and process data that is necessary to fulfill another legal obligation: The hotel is entitled and obliged to collect all data that is necessary for the proper completion of the registration form. Likewise, all data that the hotel needs from a tax or commercial law perspective. To process further personal data, we request separate permission in an attachment to the registration form upon arrival. You have the opportunity to object to the processing of your data and request its deletion at any time and without giving reasons. We will delete it immediately. If deletion is not possible due to legal requirements of tax and commercial law, your data will only be processed for the obligations that arise for us under the law.
If deletion is not possible due to legal requirements of tax and commercial law, your data will only be processed for the obligations that arise for us under the law. Processing for commercial purposes no longer takes place after an objection. Further information: Data protection.
17. Consumer Dispute Resolution
Platform for online dispute resolution in accordance with Article 14 Para. 1 ODR-VO of the European Commission: https://ec.europa.eu/consumers/odr/
Further information according to the Consumer Dispute Settlement Act (VSBG.)
Our email for consumer complaints is: Info@hotel-fronfeste.de
We are not obliged to participate in an arbitration procedure and unfortunately cannot offer participation in such a procedure.
18. Final provisions
In commercial transactions, the place of performance and jurisdiction are the hotel’s registered office.
Oral agreements only become effective once the hotel has confirmed them in writing. If individual provisions of these general terms and conditions are invalid, this will not affect the validity of the other provisions.
To the data protection declaration
To the imprint
